Medical Records

Physician offices or other health care providers may request a copy of medical records by faxing the request on office letterhead to (256) 386-4687.

Patients may also request a copy of medical records by mail or in person. Patients (or legal representatives) will be required to complete required forms and submit them with a copy of a valid photo ID. Please click on the forms below to print a downloadable version. Forms are also available in the Medical Records office.

Once Medical Records receives a request, it takes five to seven business days to process paper copies, three business days to process electronic copies and 30 days to process records currently stored on microfilm.

To speak with someone about your request, call (256) 386-4493.

To request a copy by mail

Mail the completed forms to:

Helen Keller Hospital
Medical Records Department
1300 South Montgomery Ave.
Sheffield, AL 35660

Include a completed Authorization to Disclose Health Information form

To request a copy in person

Visit the appropriate Release of Information office
Monday-Friday 8 a.m. – 4:30 p.m.

Medical Records office location:
Helen Keller Hospital
Medical Records Department
1300 South Montgomery Ave.
Sheffield, AL 35660

You will need a completed Authorization to Disclose Health Information form

To request radiologic CD images and/or film:

Contact Imaging Services at (256) 386-4516

To request an itemized statement/statement of charges:

Contact Patient Accounting at (256) 386-4385

To request a copy on behalf of someone else:

If the patient is under the age of 14, physically or mentally incapacitated or deceased, a legally designated representative may complete the necessary forms on behalf of the patient and submit the request.

To view records online:

A summary of your inpatient stay can be found on our Patient Portal. If you do not currently have a login, you will need your discharge paperwork to sign in. Records not included in the portal will need to be pulled from our Medical Records department.

Patient portal support contact: (256) 386-4200 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Helen Keller Hospital
1300 S. Montgomery Ave.
Sheffield, AL 35660
(256) 386-4196

Helen Keller Hospital is an affiliate of the Huntsville Hospital Health System

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