Frequently Asked Questions


How can my friends and family call me?

They can call the Patient Information Desk at (256)386-4691 or (256) 386-4095. They may also call your room directly by dialing (256) 386-4___ and your three digit room number.

What if I don't want anyone to know that I am in the hospital?

We offer "No Publicity" for patients that wish for their stay to be confidential. When this option is chosen, our hospital employees may not give out any information about your stay.

Are cell phones allowed in the hospital?

Yes. There are a few areas of the hospital where use is not permitted, but those areas are marked.

Where can I smoke?

Helen Keller Hospital is a completely smoke-free facility.

Can a family member spend the night with me?

Adequate rest is important for you. However, arrangements can be made for a family member to spend the night with you and many rooms include pull-out couches.

How long will I be at the hospital?

The length of your stay is based on your progress and your treatment. Please check with your doctor.

When will my doctor visit?

Your doctor will see you daily. The time of the visit depends on your doctor's schedule. Check with your nurse for an estimated time.

When will I have tests?

Tests and procedures are scheduled daily, with emergencies handled first. Your nurse will know if your test or procedure will be done in the morning or afternoon.

What if I want a second opinion?

Second opinions are not uncommon. Discuss your desire for another opinion with your doctor. You can ask your nurse to help you with this.

When are meals served?

Mealtime depends on the location of your room. Check with your nurse for specific mealtimes.

Can I wear my own pajamas?

Please check with your nurse. Some treatments and procedures require hospital clothes.

How and where do I get the medication I'll need when I'm discharged?

Your physician will give you prescriptions for the new medications you need, which you will take to your own pharmacy for filling, or your physician will phone the prescriptions to the pharmacy of your choice.

What do I do if I have questions about my bill?

You can call our Business Office at 256-386-4008.

What should I bring with me for my visit?

When preparing for a hospital stay, pack a bag with your essentials so you don't have to rely on supplies provided by the staff. In addition to comfortable pajamas, you will want to pack comfortable clothing and shoes to wear home, toiletries and anything else you may need, such as a book or music.

Be sure to leave your jewelry, credit cards, cash and any other valuables at home. The staff will not be able to protect your belongings and they will be vulnerable to theft or loss.

Don't forget to take your insurance card, personal identification and a list of any medications you are currently taking with the dosage you are taking.